Shipping policy

Delivery – Australia

We ship all Australian orders via Australia Post, using Standard Parcel Post unless Express Delivery is selected at checkout. Once your order is shipped, you’ll receive a tracking number via email.

Snugipops is not responsible for lost or damaged parcels due to incorrect address information. We deliver to both PO boxes and residential/business addresses. 

📦 Standard Delivery (with tracking): $11.95
⚡ Express Delivery (with tracking): $14.95

Dispatch

All goods are dispatched within 48 hours of receipt of payment (business days, excluding weekends) and are typically delivered within 1-10 business days. 

Visit www.auspost.com.au/parcels-mail/delivery-areas.html for more information on delivery times. 

Authority to Leave

If you advise that you would like your parcel left without requiring a signature (Authority to Leave), Snugipops will not be responsible for the loss of the parcel or failure to deliver the parcel. Once your order is Delivered, responsibility for the product purchased passes to you. 

Incorrect Delivery Address

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

Missing Parcel 

Should your Snugipop not be delivered we will liaise with Australia post to determine why your package was not delivered. In order to do this you must liaise with us to provide detailed information as to the circumstances around your missing parcel.

Let us know if you need any further assistance—we’re always here to help! 😊